Privacy Policy

Introduction

AI Metal Cluster ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our on-premise AI infrastructure products.

Information We Collect

Website Interactions

When you visit our website, we may collect:

• Contact Information: Name, email address, phone number, and company name when you submit forms
• Demo Requests: Information provided when requesting product demonstrations
• Technical Data: IP address, browser type, device information, and pages visited
• Cookies: Session cookies and analytics cookies (see Cookie Policy below)

Purchase & Support

When you purchase our products or request support:

• Billing Information: Company name, billing address, payment details (processed by secure third-party payment processors)
• Shipping Information: Delivery address for hardware shipments
• Support Tickets: Technical questions and configuration assistance (no access to your processed data)

What We Do NOT Collect

We explicitly do NOT collect:

• Data processed by your AI Metal Cluster hardware
• AI queries or responses from your system
• Your employees' or customers' personal information processed locally
• Any telemetry or usage data from deployed units (unless you explicitly opt-in to support diagnostics)

How We Use Your Information

We use collected information to:

• Process and fulfill hardware orders
• Provide customer support and technical assistance
• Send product updates and security notifications
• Improve our website and marketing efforts
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Cookie Policy

Our website uses the following types of cookies:

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

Data Retention

We retain your information only as long as necessary:

• Contact Form Submissions: 2 years or until you request deletion
• Purchase Records: 7 years (required for tax and warranty purposes)
• Support Tickets: 3 years after resolution
• Analytics Data: 26 months (anonymized)

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at [email protected].

International Privacy Compliance

We comply with applicable privacy regulations including:

Third-Party Services

We use the following third-party services:

• Payment Processing: Stripe (PCI-DSS compliant)
• Email: Microsoft 365 (for customer communications)
• Analytics: Privacy-focused analytics

Each service has its own privacy policy governing their data practices.

Security Measures

We implement industry-standard security measures including:

• TLS encryption for all data transmission
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication requirements

Children's Privacy

Our products and services are designed for business use and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date. Continued use of our website after changes constitutes acceptance of the modified policy.

Contact Us

For privacy-related inquiries: